Terms and Conditions

1. Our Services

Excellence Academy provides engineering education services, including:

• BTech tuition for KTU and other university students.
• GATE coaching for multiple engineering branches.
• LET exam coaching.
• Technical coaching for government, PSU and other competitive exams such as AE, JE and SSC.
• Final-year project guidance, internships and technical mentoring.

Courses may be held in classrooms, online through live or recorded classes, or in a mix of both. Course content, length, schedule and fees are as shown on the website or as told to you at the time of admission.

2. Eligibility and Admission

You must provide accurate and complete information when you enquire or enrol. Admission is confirmed only after we receive the required details and the applicable fee.

If a student is under 18, a parent or legal guardian must agree to these Terms on the student's behalf.

We may refuse or cancel an admission if the information provided is false or incomplete, or if the student breaks these Terms.

3. Fees and Payments

Course fees, payment schedules and any instalment options are as communicated at the time of admission or listed on our website. Fees may include applicable taxes.

Fees must be paid on or before the due dates. We may pause access to classes, study materials or online platforms until overdue fees are paid.

We may change the fees for future batches. Any change will not affect fees already agreed for a batch you have joined.

4. Cancellations and Refunds

Refunds, if any, follow the refund terms given to you at the time of admission for your course. Unless those terms say otherwise, fees once paid cannot be refunded or moved to another person or course.

If we cancel a course or batch before it starts, we will offer you a place in another batch or a refund of the fees paid for that course.

To ask about a cancellation or refund, contact us using the details at the end of this page.

5. Classes, Schedules and Faculty

We plan class schedules, batches and faculty in advance. But we may need to change them because of holidays, faculty availability, exam dates or events outside our control. We will tell you about big changes as early as we can and arrange extra classes where reasonable.

6. Online Classes and App Access

Online courses may be delivered through our learning platforms, such as the Crack It App and KTU Online Study. When you get access:

• Your login is for your personal use only. Do not share your login details or let others use your account.
• Access is valid for the period stated for your course, for example one year from activation.
• You must not record, download, copy, share or resell videos, live sessions, notes or test series unless we allow it in writing.
• We may suspend or end access without refund if we find account sharing or misuse of content.

The use of each platform is also subject to that platform's own terms.

7. Study Materials and Intellectual Property

All content on our website and in our courses, including videos, notes, question banks, test series, logos, text and images, belongs to Excellence Academy or its licensors and is protected by copyright and other laws.

You may use course materials only for your own personal study. You must not copy, publish, distribute, sell or create derivative works from them without our written permission.

8. Student Conduct

Students are expected to behave respectfully towards faculty, staff and other students, in classrooms and online. The following are not allowed:

• Disrupting classes or online sessions.
• Harassment, abusive language or discrimination of any kind.
• Cheating or unfair practices in tests and assessments.
• Damaging institute property.

We may suspend or dismiss a student for serious or repeated misconduct, without refund.

9. Results and Outcomes

We provide structured teaching, practice and mentoring. But exam results depend on many things, including the student's own effort, attendance and preparation. We do not guarantee any score, rank, admission, job or result.

Results, ranks and testimonials shown on our website are of individual students and are published with their consent. They do not promise similar results for others.

10. Projects and Internships

Our project and internship programmes give guidance, mentoring and technical exposure. Students must understand their own project work. They must also follow the rules of their college or university, including rules on original work and plagiarism. We are not responsible for how a college or university marks a project.

11. Use of This Website

You agree to use our website only for lawful purposes. You must not try to gain unauthorised access to the website or its systems. You must not upload harmful code or use the website in a way that could damage it or affect other visitors.

We try to keep the information on our website accurate and up to date. But course details, fees, dates and other information may change. Please confirm important details with us before you make decisions.

Our website may contain links to other websites and apps. We are not responsible for their content or practices.

12. Limitation of Liability

As far as the law allows, Excellence Academy is not liable for any indirect or consequential loss from the use of our website or services. This includes loss of data, exam results or opportunities.

Our total liability for any claim related to a course is limited to the fees you paid for that course.

13. Changes to These Terms and Conditions

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Continuing to use our website or services after changes means you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of India. Please contact us first so we can try to settle any concern informally. Any dispute that cannot be settled this way will be subject to the exclusive jurisdiction of the courts in Thiruvananthapuram, Kerala.